Innovation and Outsourcing: A Persistant and Unresolved Discussion

June 18, 2013

The IAOP Nordic Chapter held its quarterly networking meeting on June 6 at Gorrissen Federspiel in Copenhagen. Our focus for the program was innovation and outsourcing. Mike Corbett, Chairman, IAOP, and Debi Hamill, CEO, IAOP, kicked off the program with insight from the IAOP’s global summit held in the US in February.

René Herlaar, Head of Networks, Vodafone, then contributed with insight from his experiences at Vodafone, followed by a short visionary exercise facilitated by Louise Jørgensen where we actually wound up doing something as a group without ever having signed a contract: food for thought indeed for the outsourcing market.

The program concluded with a panel discussion on outsourcing and innovation. The panelists were Peter Ankerstjerne, ISS; Pia Mondrup, Gorrissen Federspiel; and Jørgen Grønfeldt, Accenture. A robust dialog including our program participants ranged from how organizations facilitate innovation; to customer definitions of innovation; to the role that diversity plays in fostering innovation in outsourcing.

We welcome you at our next networking event to be held on September 4, 2013 at Deloitte in Copenhagen. For more information or to sign up, please contact Katie Gove (