Trellis’ Gove participates in panel discussion at World BPO/ITO Forum in New York

August 5, 2013

BPO:ITO 2013 panel 1 BPO:ITO 2013 panel 2



Global Sourcing More Important Than Ever, say Fortune 1000 CIOs at The World BPO/ITO Forum 2013

For executives planning their strategies in uncertain economic and political times, amidst the rise of protectionism, The 6th Annual World BPO/ITO Forum, held July 17-18th in New York, gave some key insights on how best to manage the transition from ‘old IT’ to ‘new IT’.

The World BPO/ITO Forum conference is in its sixth year, and getting close to its aspirations to become the “Davos” of offshoring. The conference offers a “one stop shop” for executives at mid- to large-sized companies (CIOs, CFOs, COOs) to hear from speakers who can offer best practices in global sourcing, and to meet with representatives from service providers from many (low cost) countries. The conference further promotes the transformational possibilities of the synergies between BPO and ITO. The conference is also strongly supported by the Society for Information Management, which is the professional association for over 4,000 CIOs and the Center for CIO Leadership (3,000 CIO members).

Themed “Smartsourcing: Leveraging Collaboration & Innovation,” the Forum provided a peer-to-peer group learning and influential networking atmosphere for 250+ top executives currently using BPO (business processing outsourcing) and/or ITO (IT outsourcing) services. With a roster of 55+ CIOs as speakers, the conference provided invaluable insight into how globalization and disruptive technological changes are making the old multinational structure obsolete.

The nation’s first CIO, Vivek Kundra, as keynote speaker, described the tremendous challenge of leading the federal government’s information technology bureaucracy at a time when cutting costs, increasing efficiency and driving innovation was of paramount importance. Having managed the $80B federal technology budget, Kundra’s efforts yielded significant progress in transforming the way technology is purchased and managed by bringing best-in-class private sector solutions to solve massive public sector inefficiencies. The result has been a highly transparent, efficient and accountable environment focused on making systems and information useful to the public.

The conference, attended by more than 250+ C-level executives from around the world, featured more than 20 sessions in two tracks: Globalization & Leadership, and How the Technology Landscape is Changing Outsourcing.

Topics discussed included leveraging cloud computing and mobility, unlocking innovation, multi-vendor approaches, managing risk, and the economic and social impact of global sourcing, among other issues.

As an indication of how important outsourcing and offshoring has become, the summit was attended by current leading offshore country delegations (India), delegates from nearshoring destinations such as Uruguay, Brazil, Colombia & Argentina and representatives from emerging offshore destinations such as Bulgaria, Denmark, Poland and Kenya. Trellis’ Katie Gove participated on behalf of Denmark’s Foreign Ministry’s agency, Invest in Denmark. In this capacity, she took part in a robust panel discussion moderated by P.K. Argawal, CEO of TIE and former CIO of the State of California.  Among the topics covered by the panel were the fragmenting of outsourcing portfolios with a move to a more orchestrated, multi-partner portfolio of partners and the increased focus on decision-making criteria other than wage arbitrage.

“Companies are re-thinking their offshoring strategies – as the global cost labor arbitrage is narrowing” says Kartik Kilachand, CEO & Co-Founder, The World BPO/ITO Forum. “Reshoring seems to be the new buzz word – bringing jobs back to America. KPMG even announced the ‘Death of Outsourcing’ in a research paper last year. However, the stark reality is that the developed countries will have to compete hard on factors beyond labor costs – most important will be the local availability of high-end skills; work-force re-training; supply chain management & worker flexibility. ” explained Mr. Kilachand.