IAOP-Logo_ShortTagThe Nordic Chapter of the IAOP will encourage thoughtful and productive dialogue regarding outsourcing across the Nordic Region.

The chapter:

Will support organizations in the region in developing their competencies to work with external resources, partners and suppliers.


Has been launched in Copenhagen, Denmark and as it expands, it will focus on regional realities with the idea of being as contextually relevant both strategically and operationally for the members of our local communities.

The IAOP is:

A global membership-based organization for customers, providers and advisors focused on improving outsourcing outcomes.


The largest and fastest growing network of outsourcing professionals in the world.

Leadership Team &
Executive Advisory Board

Chapter Chair: Katie Gove, Trellis


Ole Horsfeldt, Gorrissen Federspiel

Peter Ankerstjerne, ISS

Mads Fink Jensen, KPMG

Previous presentations
and panel topics

    • Contract management of managed services–provider and customer perspectives.
    • Security in an outsourced environment.

    • The Battle of the Bands!!!
    • Trends in outsourcing and offshoring
    • Vendor management and sourcing governance

    • The future of work
    • Innovation and outsourcing
    • Managing cross cultural teams
    • Trends in outsourcing governance

    • The changing shape of organizational sourcing
    • Beyond the contract: Measuring and evaluating outsourcing relationships
    • The hidden costs of offshoring/outsourcing: Applied governance mechanisms and outcomes of offshoring
    • Proactive governance models: An introduction to proactive remedies
    • Real-life commercial pitfalls of contract negotiations and governance–Case: IT operations outsourcing
    • Calibrating and using Service Levels efficiency
    • New Outsourcing Business Models: ISS & Nordea’s Move to an Output-Based Model
    • Building Good Vendor Relationships: DSB’s Story

    • Macro Trends in Outsourcing
    • Multisourcing
    • The Strategic Use of Benchmarking in Outsourcing
    • Tales from the Trenches: The Limits of Outsourcing

    • Embedding brand in your outsourcing relationship
    • Obtaining value in knowledge-intensive outsourcing
    • Creating sustainable value in IT and BPO outsourcing
    • Building and maintaining productive outsourcing relationships
    • Culture’s impact on successful outsourcing

our next meeting: November 14, 2017


We foster knowledge sharing and networking among outsourcing decision-makers and practitioners in the Nordic region. We’d like to invite you to our chapter meetings.


Note: You do not need to be a member to attend. Our events are open to all interested parties.


IAOP Nordic Chapter Meeting

Date: November 14, 2017

Time: 14.30-18.00

Location: ISS Headquarters, Buddingevej 197, Søborg


Program: The Cognitive Workplace Fueled by IoT

The program will be held jointly with the ISS Business Forum. Preliminary program contributors include IBM, Ricoh, Philips Lighting.


Additional program details and confirmed speakers will be announced as soon as they are confirmed.




To attend, please RSVP. You can do so directly on the IAOP’s web site by following this link.   Alternatively, you can send an email to Jeannette Ingemann at: jin@gorrissenfederspiel.com or Katie Gove at kg@trellis.dk.


Our IAOP network meetings are open and free to attend. We just ask that you sign up so that we can more accurately gauge attendance. You do not need to be a member to attend.


Previous Presenters and Panel Participants

Jeff Gravenhorst - CEO, ISS
Casper Isager Hansen - ISS
Gitte Andersen - Signal Architects
René Herlaar - Head of Networks, Vodafone
Lydia Bals - Head of Procurement Solutions - Bayer CropScience
Katie Gove - Managing Director, Trellis
Tue Goldschmeiding - Gorrissen Federspiel
Jørn Rasmussen - Consultant, Pathios
Bent Petersen - Professor, Copenhagen Business School
Torben Pedersen, Professor, Copenhagen Business School
Majken Schutzbach - Head of Facility Management, Nordea
Lasse Beck - Contract Manager, ISS
Rene Munk-Nissen - CIO, DSB

view all...