TON at the Danish Foreign Ministry: Globalisation is a two-way street

November 14, 2017  |  No Comments

Thanks again to a great network! Our program at the Danish Foreign Ministry on November 9, 2017 was a terrific success!

 

Our theme for the day was: Globalisation is a two-way street–Leveraging outsourcing and offshoring to enable growth and open up markets.

 

We kicked off the day’s program with Susanne Hyldelund, State Secretary for the Trade Council, who talked about the Danish Foreign Ministry’s work supporting the growth of Danish business. Susanne pointed out key initiatives and activities such as export promotion, advocacy on areas of regulation, foreign policy and security policy. Increasing Danish companies’ competitiveness means operating globally/internationally as well as directing relevant foreign investment in Denmark.

 

Bent Petersen, Professor International Business–Department of Strategic Management and Globalisation, CBS, posited the ways in which globalisation is a two-way street for Denmark. Bent identified three main categories: a) market seeking and sourcing; b) net job effects of both outward (offshoring and outsourcing) and inward (inshoring); and c) strategic alliances.

 

Lasse Grøn Christensen, Team Leader ICT-Invest in Denmark, lead a session on his agency’s work to bring valuable foreign investments to Denmark. Invest in Denmark has 60 employees, 50% of whom are working outside of Denmark’s borders and bring in 60-70 successful foreign investments in Denmark each year, resulting in roughly 1600 new jobs.

 

We then got a chance to look at value creation supporting Danish businesses expanding internationally, that is how companies can leverage the Ministry of Foreign Affairs to open up markets and enable growth. Nabil Ali Jaloud, Global Industry Team Leader-Technology, Ministry of Foreign Affairs gave us insight into specific services the Foreign Ministry is offering, for example market analysis, benchmarking, vendor vetting, location assessments, outsourced team audits and the like.

 

The Danish Foreign Ministry’s support of Danish corporate innovation is lead by Søren Juul Jørgensen, CEO Innovation Centre Denmark–Silicon Valley. Innovation Centre Denmark sponsors seven innovation centres across the globe, the purpose of which are to leverage insight and developments in academia, the start-up segment, and innovative clusters to enable more growth in Danish business.

 

In a short video, the world’s first tech ambassador, Casper Klynge, Tech Ambassador Denmark, had a chance to raise the flag for his work in which he has a global mandate for tech scouting and dialog.

 

Freya Katrine Petersen, Head of Key Accounts-Trade Council, offered insight to the Trade Council’s work enabling international growth through strategic alliances. The concept for this work is that there should be a single point of contact for key accounts to better leverage the Foreign Ministry’s products and services.

 

To that point, Jørgen Christian Iversen, Project Director, Kruger A/S (many of you know him from his time at FLSmidth) presented a short case of Kruger using the Ministry of Foreign Affairs for market exploration. Through Danida’s Business Explorer Program, Kruger was able to conduct a feasibility study and explore the market in Lebanon.

 

Jørgen’s experience provided our network with direct input for out challenge session: Developing relevant and accessible market entry and growth services for the Danish businesses engaged in outsourcing and offshoring. Nabil Ali Jaloud, Global Industry Team Leader-Technology, Ministry of Foreign Affairs, presented the challenge.  Via small group discussions, we were able to come with input to the Foreign Ministry on which specific kinds of services would be most relevant for Danish businesses engaged in outsourcing and/or offshoring while also giving input as to how best to reach this segment of the Danish workplace.

 

Thomas Tøth, Ph.D., SourceWise & External Lecturer CBS, dove into the role of boundary spanners in a global organisation. Thomas was preaching to the choir when he noted that cooperating globally, e.g. outsourcing and offshoring, can be really challenging. It’s all too easy to fall into the trap of thinking in terms of us vs. them. Boundary spanners are change agents. They are flexible, mobile and multi-skilled. They can be transactive in that they act as intermediaries to get things done or they can be transformative in that they enable others to connect and collaborate, effectively moving out of the way.

 

It was a great day of sharing and learning. I’d like to take a moment to underscore a point that Søren Juul Jørgensen made about the concept of networking that he has found in Silicon Valley, that is “paying it forward.” By this, it is meant that one does a good deed or shows kindness (or in this case, shares insight and sparring) without expecting anything in return and that by acting this way, many people benefit. I am so glad that TON’s philosophy of sharing and sparring has echos in the cradle of modern innovation.

 

We would like to see you at our next TON program. It is being held at Novo Nordisk on January 25. The theme for the day is the rise of global service centres (GSC).  Contact Katie Gove at kg@trellis.dk for more details.

TON: Globalisation is a two-way street

October 6, 2017  |  No Comments

We are really looking forward to our upcoming TON program. It is being held on November 9 at the Danish Ministry of Foreign Affairs in Copenhagen.

  

Our theme for the day is: Globalisation is a two-way street–Leveraging outsourcing & offshoring to enable growth and open up markets

 

Our preliminary program includes:

  • The Danish Foreign Ministry: Danish business’ growth partner–Susanne Hyldelund, State Secretary for the Trade Council
    • Bringing valuable investments to Denmark–Lasse Grøn Christensen, Team Leader ICT-Invest in Denmark
    • Leveraging the Ministry of Foreign Affairs to open up markets & enable growth–Nabil Ali Jaloud, Global Industry Team Leader-Technology, Ministry of Foreign Affairs
    • Corporate innovation–Asbjørn Overgaard Christensen, Senior Advisor & Team Leader Innovation Centre Denmark
    • TechPlomacy: The world’s first tech ambassador–Casper Klynge, Tech Ambassador Denmark (video)
    • Enabling international growth through strategic alliances–Freya Katrine Petersen, Head of Key Accounts-Trade Council
  • Challenge session: Developing relevant and accessible market entry and growth services for the Danish business community expanding abroad–Nabil Ali Jaloud, Global Industry Team Leader-Technology, Ministry of Foreign Affairs
  • The role of boundary spanners in a global organisation: Collaborating successfully in an international endeavor–Thomas Tøth, Ph.D., SourceWise & External Lecturer CBS

 

Our day will include a deep-dive into the Foreign Ministry’s work supporting Danish business with several short sessions which will provide context for our group discussions and challenge session.

 

And, as usual, we will have ample time to network and discuss throughout the day.

 

If you would be interested in signing up for the day or hearing more about our TON network, please contact Katie Gove at kg@trellis.dk.

SSON Nordic Summit November 6-8 Stockholm–Trellis’ network gets 20% off conference fees

October 5, 2017  |  No Comments

Nordic Shared Services and Outsourcing Week (Nordic SSOW) offers you a platform where you are able to compare your strategy with other peers and learn from experts that take the stage to share their experiences and findings.

 

Nordic SSOW is part of the prestigious Shared Services and Outsourcing Network (SSON) series of events and community with over 120,000 members globally, now in its 10th year the conference.

 

Key highlights of the Nordic SSOW agenda:

  • RPA In Operations Pre-Conference Focus Day – highly interactive format which is 100% focused on operationalising RPA
  • Interactive Discussion Groups on People, Process & Technology – these discussion groups are for practitioner only and open up the possibility for an open peer to peer exchange
  • Speakers from well known and successful companies such as Barclays, Nordea, A.P. Møller-Maersk, Ericsson, TeliaCompany, Microsoft, Tele2, Vatenfall, Volvo, Zalando and many more
  • Big Idea Keynote – Fredrik Heintz, Associate Professor of Computer Science at Linköping University will discuss: Artificial Intelligence – a true game-changer

 

Get the full agenda here

 

If you would like to receive more information about Nordic SSOW please contact the team under enquire@iqpc.co.uk or +44 (0) 207 368 98 09.

 

We look forward to hearing from you, and to meeting you in person in November!

Trellis & the SSON team

 

Meeting the Challenges: Artificial Intelligence, Enterprise Open Innovation, and Partnering Models

September 19, 2017  |  No Comments

Thank you to CBS and to our participants at our TON program held on September 14, 2017 at CBS. Once again, we’ve done what we do well: open up to interesting input and robustly discuss its relevance to our work leveraging value from external and/or distant resources and technology.

 

We kicked the day off with our Red Thread: Peter Ørberg Jensen, Associate Professor, CBS, noted the clear differences between past internationalisation of development when standardised production was the trigger for including developing economies, and that of the current wave of internationalisation which sees organisations supporting multiple international sites covering both processes and innovation. Instead of merely exploiting resources abroad, organisations today develop complementary process and development value chains with a specific intent of leveraging knowledge resources for business advantage. Yet for all of these benefits, working this way demands rigour and excellence at client organisations.

 

We then had Martin Börjesson, Partner, 2021.ai “stir the pot” with his perspective on artificial intelligence. According to Martin, it is not a question of “if” organisations will need to grapple with AI, it is only a question of “when.”  Martin helped us to understand that the current use of business intelligence is primarily limited to dashboards and reporting where true artificial intelligence is distinguished by actual machine learning, enabling predictability. Yet for all of its promise for new business models, the route to success is littered with challenges, among them corporate push-back and limited focus on actual business-outcome by those making AI investments. Martin emphasised the criticality of focusing on a business outcome, e.g. a competitive advantage, a business improvement etc., rather than just corralling massive amounts of data and playing in the sandbox with it. Not focusing on the business outcome is a guaranteed way to ensure the AI project fails.

 

Wolfgang Sofka, Associate Professor, CBS then took the stage to talk about his comprehensive research into enterprise-level B2B open innovation. Wolfgang remarked on the desirability of collaboration and the explicit ways that business (and the academic world) encourage it. Yet, research has shown that there is a clear point when the diversity of partners reaches a point of diminishing returns. The benefits of collaboration go down because many organisations underestimate the costs of screening companies; lack the breadth of knowledge to properly benchmark suppliers; are deeply challenged to anchor innovations developed externally in their own companies; and can be challenged to actually document the direct effect of this kind of collaboration.

 

In the afternoon, we conducted a mini-workshop on challenges. The members presenting challenges for our discussion were LEGO, Mærsk, Arla, Danish Crown, Carlsberg and ISS. Among the challenges we discussed were: Constructing the optimal managed services set-up; Delivering quality and value in a managed services set-up; Moving from an in-house vendor-management model to one that is delivered via a 3rd party; Moving from a sand-box AI pilot project to a production-level AI product; Raising the professional profile and prestige of in-house contract management; and developing vendor management models that keep up with the accelerating pace of change.

 

We used a brief bit of time to brainstorm on good topics for future TON programs as well as to harvest ideas for speakers. We are always on the look-out for relevant topics and speakers that would benefit our network. We are definitely interested in hearing from you with regards to topics and speakers so please contact us if you have any ideas!

 

We are really looking forward to our next TON program. It will be held on November 9, 2017 and will be hosted by the Ministry of Foreign Affairs. For more information, please contact Katie Gove at kg@trellis.dk.

Danish Ministry of Foreign Affairs Is Now a Member of TON; Will Host November Program

September 18, 2017  |  No Comments

We are very excited to share our news that The Ministry of Foreign Affairs (MFA) has become a member of TON (The Outsourcing/Offshoring Network). TON is Denmark’s only cross-industry and cross-functional network of client organisations that focuses on outsourcing and offshoring, the goal of which is to improve outcomes and value. The two MFA departments that will be part of the TON network are the national investment promotion agency, Invest in Denmark, and The Trade Council whose focus is export support and growth, and is a strategic partner for Danish businesses on global public affairs.

 

The Ministry sees an opportunity to network and share knowledge with Danish businesses, garnering a nuanced understanding of the drivers and challenges facing Danish businesses abroad. This understanding will enable the MFA to develop relevant services tailor-made to these complex and important business areas and to appropriately steer foreign investment in Denmark in ways that directly serve the skills and technology needs of Danish business.

 

While the MFA already has top-level and comprehensive contacts with the Danish business community, having direct and regular contact to the segment of the Danish business community that is actively leveraging technologies and resources across the globe will help the MFA to be more effective in targeting and delivering their services. This closer contact will also enable Danish organisations exploring new markets and opportunities to more effectively take advantage of the services the MFA have supporting growth in Danish industry.

 

The Ministry of Foreign Affairs will host our next program, being held on November 9, 2017. We will be sending out details shortly. Please contact Katie Gove at kg@trellis.dk if you’d like to hear more.

Getting Started With AI; Enterprise Open Innovation; and More — Outsourcing/Offshoring Challenges We Need to Meet for Future Success

September 4, 2017  |  No Comments

We’re looking forward to our next TON program which will be September 14 at CBS.

 

Our theme will be The Challenges and Promises of New Ways of Working, Innovation and Business Models: Offshoring and Outsourcing.

 

Our program will provide a platform to look at several models and technologies that offer a lot of promise in outsourcing/sourcing/offshoring but bring a host of challenges for successful implementation.

 

Our program thus far includes:

9.00-9.30: Arrivals, networking and coffee
9.30-15.30: Formal program (includes coffee breaks and lunch)

  • Getting started with AI (artificial intelligence), Martin Börjesson, Partner, 2021.ai.
    • Machine learning and artificial intelligence are barrelling down the highway of change even though we only just got the chance to introduce ourselves to robotic process automation. Organisations need to understand the ways in which this technology is developing and critically, how this technology might be utilised to achieve strategic business goals. Equally critical is how organisations should go about sourcing the necessary competencies both internally and externally to deliver successfully.
  • Open innovation in a B2B context, Wolfgang Sofka, Associate Professor, CBS
    • Wolfgang has done research into strategic partnering and enterprise level open innovation. It turns out that it’s not as easy to do successfully as many had thought. We’ll get a chance to hear about Wolfgang’s research and insight into how companies can increase the chances of success.
  • Open Forum Workshop 
    • We will be conducting a workshop on The Challenges and Promises of New Ways of Working, Innovation and Business Models in Offshoring and Outsourcing. This will give us a chance to share our own challenges and successes using new relationship models, internal organizational change and process improvement technologies.
There is ample time for networking and discussion throughout the day.
Contact us for more information on how you can participate: kg@trellis.dk.

The Challenges and Promises of “The New”: Outsourcing & Offshoring

June 21, 2017  |  No Comments

 

We’ve had a terrific first half of 2017 with TON programs at FLSmidthMærsk and Danske Bank.

 

We’re looking forward to our next program which will be September 14 at CBS.

 

Our theme will be The Challenges and Promises of New Ways of Working, Innovation and Business Models: Offshoring and Outsourcing.

 

Our program will provide a platform to look at several models and technologies that offer a lot of promise in outsourcing/sourcing/offshoring but bring a host of challenges for successful implementation.

 

Our sessions thus far include:

  • Getting started with AI (artificial intelligence), Martin Börjesson, Partner, 2021.ai.
    • Machine learning and artificial intelligence are barrelling down the highway of change even though we only just got the chance to introduce ourselves to robotic process automation. Organisations need to understand the ways in which this technology is developing and critically, how this technology might be utilised to achieve strategic business goals. Equally critical is how organisations should go about sourcing the necessary competencies both internally and externally to deliver successfully.
  • Open innovation in a B2B context, Wolfgang Sofka, Associate Professor, CBS
    • Wolfgang has done research into strategic partnering and enterprise level open innovation. It turns out that it’s not as easy to do successfully as many had thought. We’ll get a chance to hear about Wolfgang’s research and insight into how companies can increase the chances of success.
  • Challenge session: Working with multi sourcing models, Morten Kjærgaard, DSB
    • Morten will contribute interesting perspective on the challenges of working with new/forward thinking models, e.g. multi sourcing and various build-transfer-run-types. Many client organisations are challenged to align forward-looking visions to their organisational realities and operating structures. New models can bring risks while potentially exposing weaknesses. Morten will come with insight on a few challenges they have encountered as they have moved to implement a build-operate-transfer model in SIAM (Service Integration and Management).

For more information about TON and to sign up to participate, please contact Katie Gove at kg@trellis.dk.

TON: Balancing Flexibility & Commitment

May 22, 2017  |  No Comments

Our TON program at Danske Bank on May 18, took a look at balancing flexibility and commitment. Although a fairly broad topic, our individual sessions gave us a chance to look specifically at various management tools, vendor management approaches, KPIs, instruments, and such that we can use to set, tune or adjust outsourcing and offshoring relationships to increase the likelihood of desired results.

 

Bent Petersen, Professor, CBS, kicked off the day with The Red Thread with insight from the academic literature on the topic, e.g. that when the surrounding market is more volatile, research says that companies must work more flexibly to obtain good results; as well as some research on how Swedish MNCs (namely Volvo, Astra Zeneca etc.) strike this balance with their suppliers. Central to Bent’s input is that client organisations want commitment from their vendors and partners but also want the flexibility to terminate (or cut back) at will. This reality disinclines vendor organisations from investing, e.g. optimising processes, new technologies, etc., as they may not re-coop their investment. This push-and-pull dynamic is challenging, but not impossible, to alter and Bent offered several examples of companies deliberately shifting the trade off to reap more commitment and/or more flexibility.

 

Lone Green Arnholz, Head of Vendor Management, IT, Danske Bank, then offered Danske Bank’s perspective on the matter, beginning with Danske Bank’s strategy of “being number 1 in customer experience.” Because so much of their customers’ experiences happen on IT platforms and applications, IT vendors’ performances are critically important. The Vendor Management group, under Lone’s direction, brings a holistic relationship approach to supplier relationship. Focus is on the large, complex banking platform and the specific role that each of the strategic vendors plays in making sure that Danske Bank’s business needs are met.

 

Our network then got a chance to hear about Danske Bank’s journey with mobile solutions. Jan Baungaard, Vice President, Development Director, Mobile Ecosystems, Danske Bank emphasised the company’s focus on the user experience as a driver challenging old structures. In this fast-moving environment, Danske Bank needs to be flexible, as do its vendors. Working this way can mean structuring work through iterations and, at least for Danske Bank, establishing a dual-mode organisation with entities in both classical banking and disruptive areas, with vendors aligned appropriately.

 

In our “challenge” session, Cristina Sima, Associate Manager, Diabetes Finished Products, Finance, Novo Nordisk, presented a challenge they have encountered on their journey to properly leverage their Global Service Center in Bangalore. Once Cristina had briefly described the challenge, our TON network then had a chance to discuss the issues and to come back with a few ideas from their own similar experiences about how Novo Nordisk might meet the challenge.

 

A short workshop, facilitated by Lotte Astrup, Frmr Director, PMO, Xellia Pharmaceuticals, on “dosing” control and trust in relationships with our suppliers gave us a chance to reflect on Bent’s insights on making deliberate choices and pulling certain “levers” to produce the desired results. In our small groups, we had a chance to discuss which kinds of relationships are best suited to which kinds of work, technologies, and services.

 

Thanks to all of you who participated in the day, helping to make it another great TON event!

 

We look forward to our next TON program which is being held at CBS on September 14. For details on all of our upcoming programs, dates and topics, click here.

TON on May 18 at Danske Bank: Striking a Balance Between Commitment and Flexibility

May 17, 2017  |  No Comments

Our final program for the TON program at Danske Bank on May 18, 2017:

The day starts at 9.00 with a bit of networking. The program will start at 9.30 and run t0 16.00, as usual.

Our sessions include:

  • Bent Petersen, Professor, CBS, will manage the Red Thread for the day and will come with insight from the academic literature on the topic, e.g. that when the surrounding market is more volatile, research says that companies must work more flexibly to obtain good results; as well as some research on how Swedish MNCs (namely Volvo, Astra Zeneca etc.) strike this balance with their suppliers.
  • Lone Green Arnholz, Head of Vendor Management, IT, Danske Bank, will give us insight into vendor management at Danske Bank along with their experience striking a balance between commitment and flexibility.
  • Jan Baungaard, Vice President, Development Director, Mobile Ecosystems, Danske Bank will discuss Danske Banks’ work in MobilePay and MobileLife.
  • Cristina Sima, Associate Manager, Diabetes Finished Products, Finance, Novo Nordisk, will discuss a few challenges they have encountered on their journey to properly leverage their Global Service Center in Bangalore.
  • A short workshop, facilitated by Lotte Astrup, Frmr Director, PMO, Xellia Pharmaceuticals, on “dosing” control and trust in relationships with our suppliers.

If you’d like to join or hear more about our network, contact Katie Gove at kg@trellis.dk or take a look here.

TON Takes A Look At Supplier Relationship Management

April 5, 2017  |  No Comments

We had a truly great program at Mærsk on Thursday, March 23. William Menzel, Head of Supplier Relationship Management, Mærsk Line, outdid himself pulling in valuable contributors with valuable input on our topic of Supplier Relationship Management (SRM).

 

Michael Mol, Professor, CBS, kicked off our program with our Red Thread for the day. Central to his message is that there are essentially two key levers that can be pulled in any supplier relationship: 1) Trust: As in I can work WITH you; and 2) Power: As in you will work FOR me. The first is driven by the idea that together we can grow the size of the “pie.” The second is that we are determining the split of the “pie.” The key in Supplier Relationship Management therefore is to determine when and how to use each lever.

 

Jan Esbech, Head of Global Marine & Inland, Mærsk Line, then welcomed our network to Mærsk and gave us a detailed look at Mærsk, the current state of the shipping industry, and the context in which its work with Supplier Relationship Management exists. In tandem with the new focus on collaboration across the Mærsk Group, Mærsk Line also needs to be able to define and extract value from its external relationships. Critical to this effort, is knowing which relationships are actually worth it.

 

William Menzel took to the floor to give us a deep dive into Strategic Supplier Relationship Management on a Global Scale, including the challenges and roadblocks that they have experienced implementing it. Mærsk Line sees the true value of SRM being a better relationship, fewer escalations, better unit cost, and increased productivity.  Unequivocally part of the picture is Mærsk’s size. Their supplier spend alone is billions of USD. William noted several challenges in realising successful SRM such as the lack of overview and tools to properly support SRM and that the organisation often didn’t leverage (or aggregate) its global presence in various vendor relationships.

 

After lunch, Michael Jarnum, Commercial Excellence Advisor, Commerzial, focused our discussions on accelerating trust and relationships. Key to Michael’s message is that trust can not just be conjured up. It is critical to deliberately build it up over time through personal interactions.  But why should we? Michael points out that with increased trust comes more flexibility, easier problem resolution, a lowering of risk, and a way to prioritise differently; all of which contribute to value creation. According to Michael, trustworthiness equals credibility plus reliability plus intimacy divided by self orientation.

 

Our final session of the day took a look at supplier performance management. Martin Wiese, Director, PPG Industries, challenged our network to really examine the ways in which we monitor and measure supplier performance. For instance, are we calculating the cost of complaints? Do we measure business impact? Which is most important: cost or performance? And do we align targets based on that choice? Martin’s central message is that we all need to pick our battles and then measure accordingly.

 

Our day together concluded with a bit of liquid networking once the formal program ended: A great way to speak a bit more informally about building relationships and trust.

 

We look forward to our next TON program: May 18 at Danske Bank, Holmens Kanal. We will take a look at how we can strike a balance between commitment and flexibility. We hope to see you there.